Complaint Procedure
We ensure that all nursing professionals, clients and partner organizations can submit complaints or concerns confidentially at any time. Our complaint process is transparent, non-discriminatory and fully compliant with the „Fair Recruitment Healthcare Germany“ Seal.
How to submit a complaint
You may submit a complaint through the following channels:
- Email: beschwerde@global-care-recruiting.com
- Phone: +49 1522 89 30 515
- Postal mail:
Care Recruiting AG
Stationsstrasse 5a
CH-8608 Bubikon - In person: during a scheduled consultation meeting.
Responsible contact person
Joy Melanie Kassel
Complaint Officer
Email: beschwerde@global-care-recruiting.com
Processing time
- Every complaint will be reviewed within 5 working days.
- Complainants will receive feedback on the status and next steps.
Non-retaliation
No person will suffer any disadvantages or retaliation for submitting a complaint or concern.
Whistleblower Channel (HinSchG)
An internal whistleblower channel has been established in accordance with §12 HinSchG for companies with more than 50 employees. All reports are treated confidentially.
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